Redesign of the “Safe Space” in the Online World for Mental Health

About the Project

Safezone is a website that provides mental health information. It is attempting to create a safe space for young people who are going through a difficult life situation and need to be sure that there is a safe place where they will be helped and not harmed. It also helps adults who spend time with someone like that, so-called mentors (e.g., lecturers, parents, teachers, scout leaders, etc.). It gathers reliable and professional information in one place and directs young people to organizations that can assist them.

Business Challenges:

• Working with people who are experiencing psychological difficulties.
• Three different target groups with distinct needs.
• When writing texts, creating proposals, and so on, consider the users' difficult life circumstances.
• A limited budget.

Responsibilities

I identify problem areas, create an information architecture, sketch solutions, and develop wireframes and prototypes. I oversee the entire project, from concept to working prototype, as well as the design process and increasing UX maturity. I collaborate with the product owner as well as web designers and graphic designers.

Design Process

Emphatize

Forming hypotheses
Quantitative Research

Define

Identifying problems
Competitor analysis
Information architecture

Ideate

Brainstorming
Crazy 8s

Design

Wireframes (Paper, Lo-Fi, Hi-Fi)
Prototypes (Lo-Fi , Hi-Fi)

Test

CheckUsability
Survey Insight
Improvements

Understanding the Users

Our target audiences are children in the second grade (11–14 years old), and newly adolescents (15–19 years old), as well as so-called mentors (e.g., lecturers, parents, teachers, scout leaders, etc.).

Conducted quantitative research with adolescents

• The proposal was based on data collected by Safezóna via a questionnaire from adolescents. A total of 3,692 people took part in the survey. Women made up 66.3 % of the respondents, men made up 30.1 %, and the remaining 3.6 % chose "other."